Shipping policy

At CaratsLane, we provide secure and trackable shipping for diamonds, gemstones, and fine jewelry orders.

Fulfillment Locations

Orders for customers in the United States are primarily fulfilled from our New York fulfillment location.

Orders for customers in Canada are primarily fulfilled from our Toronto fulfillment location.

International orders may be fulfilled from the most suitable location depending on product availability, destination, customs requirements, and delivery timeline.

Shipping Carriers

We mainly ship using trusted carriers such as UPS and FedEx. Carrier selection may vary depending on the destination, order value, and service availability.

Signature Required

For security, most orders require a signature upon delivery. Please ensure someone is available at the shipping address to receive the package.

Processing Time

Loose diamonds and gemstones are processed after order verification.
Custom jewelry and made-to-order pieces require additional production time.
Estimated processing and delivery timelines are shown before purchase or provided during order confirmation.

Delivery Time

Delivery timelines vary depending on the product, destination, carrier, customs clearance, and order verification. Tracking information will be provided when the order ships.

Insurance & Security

Eligible shipments are securely packaged and may be insured during transit. High-value orders may require additional identity, payment, or address verification before shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. These charges are the responsibility of the customer unless clearly stated otherwise before purchase.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. CaratsLane is not responsible for delays or failed delivery caused by incorrect or incomplete address information.