Legal notice

This Legal Notice provides important information about the use of the CaratsLane website, product information, policies, and customer responsibilities.

Website Operator

This website is operated under the merchant name CaratsLane.

Business address:
328 Aylmer St N
Peterborough, Ontario K9H 3V6
Canada

Customer support: [email protected]

Product Information

CaratsLane sells lab-grown diamonds, natural diamonds, gemstones, and fine jewelry. Product pages identify whether each stone is lab-grown, natural, or gemstone.

When certification is available, the certificate laboratory and report number are shown on the product page. Non-certified products are not represented as independently certified.

Pricing & Availability

Product pricing, availability, specifications, and delivery timelines may change based on inventory availability, supplier confirmation, market conditions, verification, or website updates.

If a product becomes unavailable after an order is placed, CaratsLane may offer an alternative product, updated timeline, or refund.

Images & Product Representation

Product images, videos, certificates, and descriptions are provided to help customers understand the product before purchase. Slight visual differences may occur due to lighting, magnification, photography, and screen settings.

Custom Jewelry

Custom jewelry and made-to-order products are produced according to customer requirements. Once production begins, these orders may not be eligible for cancellation, return, or exchange unless otherwise required by applicable law.

Shipping & Delivery

Orders are shipped using trusted carriers such as UPS and FedEx. Most shipments require signature upon delivery for security. Delivery timelines may vary depending on order verification, product availability, carrier delays, destination, and customs processing.

Customer Responsibility

Customers are responsible for reviewing product details, specifications, pricing, shipping information, return eligibility, duties, taxes, and order details before completing a purchase.

Policy Updates

CaratsLane may update this Legal Notice, website content, product information, or policies from time to time. The latest version published on this website will apply.