Refund policy
At CaratsLane, we want customers to shop with confidence. This policy explains return eligibility, return timelines, return shipping, and refund processing.
Return Window
Eligible products may be returned within 30 days from the date of delivery.
Eligible Returns
- Loose diamonds and gemstones may be returned if they are in original, unused, and unaltered condition.
- All certificates, grading reports, packaging, and included documents must be returned with the item.
- Returns must be approved by CaratsLane before the item is shipped back.
Return Shipping Cost
Approved eligible returns are accepted with free return shipping where a CaratsLane prepaid return label is provided.
Customers must not ship returns without prior authorization. Unauthorized returns may be refused.
Non-Returnable Items
- Custom jewelry and made-to-order pieces
- Products that have been worn, altered, damaged, resized, or modified
- Items returned without original certificates, reports, packaging, or documents
- Special orders or final-sale items clearly marked as final sale before purchase
Custom Jewelry & Made-to-Order Items
Custom jewelry, engagement rings, personalized designs, and made-to-order pieces are produced according to customer requirements. These items are final sale once production begins and are not eligible for return or cancellation unless otherwise required by applicable law.
How to Start a Return
To request a return, contact us within 30 days of delivery:
Please include your order number, product details, and reason for return.
Refund Process
- Returned items are inspected after receipt.
- If approved, refunds are issued to the original payment method.
- Refunds are typically processed within 7–10 business days after approval.
- Banks and payment providers may take additional time to post the refund.
Questions
For return or refund questions, contact: